Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. During peak seasons, processing may take slightly longer.
Shipping Rates & Delivery Times We offer the following shipping options within the United States:
- Standard Shipping (7–15 business days): Free on orders over $50; otherwise a flat rate applies at checkout.
- Expedited Shipping (3–7 business days): Available at checkout based on order weight and destination.
International Shipping We currently ship to select international destinations. International delivery times vary by country (typically 10–30 business days). Please note that customs fees, import duties, and taxes are the responsibility of the customer and are not included in our prices.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at [your support email]. We will work with the carrier to locate your shipment. MyPetry is not responsible for delays caused by customs or carrier issues beyond our control.
Incorrect Address Please ensure your shipping address is correct at checkout. MyPetry is not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us For any shipping-related questions, please reach out to us at [your support email] or through our contact page.